We want you to be completely satisfied with your purchase. If you are not happy with your item, we’re here to help.
Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and returned in the original packaging where possible.
Non-returnable items
Certain items may be exempt from returns, including:
Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us with details and photos if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service, as we cannot guarantee receipt of returned items.
How to start a return
To initiate a return, please contact us with your order number and reason for return. We will provide instructions on how to proceed.
If you have any questions, feel free to get in touch—we’re always happy to help.
